Terms of Service

These Terms of Service govern any website design, development, or advertising services (“Services”) provided by Burr Oak Digital to you (“you”). By engaging us for Services, you agree to these terms. Specific project scope, deliverables, timeline, and pricing will be confirmed separately in writing (e.g. a proposal, invoice, or email) before work begins.

We’ll agree on the scope of each project before starting, typically covering website design/development, advertising management, or both. Work outside the agreed scope (additional pages, features, or revisions beyond what was quoted) may be billed separately, and we’ll always let you know before doing so.

Payment terms (deposit, milestones, or monthly billing for ongoing ad management) will be set out at the start of the engagement. Work may pause if payment is significantly overdue. Ad spend paid directly to Meta or other platforms is separate from our service fees and is your responsibility as the account owner unless otherwise agreed.

Once a website project is paid in full, you own the final website, its content, and associated assets we created for you. We may retain the right to showcase completed work in our own portfolio. Any third-party tools, platforms, or licensed assets used in the build remain subject to their own terms.

For ad management, we’ll manage campaigns using our best judgment to hit the goals we agree on together, but we can’t guarantee specific results, rankings, or return on ad spend. Performance depends on many factors outside our control, including platform changes, market conditions, and your business itself.

Either party may end an ongoing engagement (such as monthly ad management) with written notice, as specified in your agreement. You’re responsible for fees for work completed or in progress up to the cancellation date.

We’ll do our work with care, but Burr Oak Digital is not liable for indirect, incidental, or consequential damages arising from use of the website or ad campaigns we build or manage, including lost profits or business interruption, to the extent permitted by law.

Questions about these terms? Reach us at info@burroakdigital.com.